Refund & Returns Policy

Eligibility for Returns

We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return under the following conditions:

  • The product must be unused, undamaged, and in its original packaging.
  • Returns must be requested within 14 days of receiving the item.
  • Proof of purchase is required for all returns.

How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact our customer support at [email protected] with your order number and reason for return.
  2. Once approved, we will provide you with a return shipping address.
  3. Package the product securely and ship it back to us within 7 days of return approval.
  4. Retain your tracking number for reference until we confirm receipt.

Refund Process

  • Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days and credited to the original payment method.
  • Shipping costs are non-refundable, unless the item was defective or incorrect.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged products due to customer mishandling.
  • Items returned without original packaging.
  • Sale or clearance items (unless defective upon arrival).

Return Shipping Costs

  • Customers are responsible for return shipping fees unless the item is defective or incorrect.
  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.

Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • If you need an exchange, please contact us within 14 days of receipt.
  • Exchange processing time may vary based on stock availability.

Damaged or Defective Items

  • If you receive a damaged or defective item, email us at [email protected] within 48 hours of delivery with clear photos of the damage.
  • We will offer a replacement or full refund based on your preference.

Late or Missing Refunds

If you haven’t received a refund yet, please:

  • Check your bank account again.
  • Contact your credit card company as it may take some time for the refund to be posted.
  • If after 10 business days you still have not received your refund, contact us at [email protected].

Contact Information

If you have any questions about our Refunds & Returns Policy, please reach out to us at:

Yoga Gem Bottle
204 1947 North East Rd Bldg Bremerton WA 98310
Email: [email protected]