Eligibility for Returns
We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return under the following conditions:
- The product must be unused, undamaged, and in its original packaging.
- Returns must be requested within 14 days of receiving the item.
- Proof of purchase is required for all returns.
How to Initiate a Return
To start the return process, please follow these steps:
- Contact our customer support at [email protected] with your order number and reason for return.
- Once approved, we will provide you with a return shipping address.
- Package the product securely and ship it back to us within 7 days of return approval.
- Retain your tracking number for reference until we confirm receipt.
Refund Process
- Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and credited to the original payment method.
- Shipping costs are non-refundable, unless the item was defective or incorrect.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products due to customer mishandling.
- Items returned without original packaging.
- Sale or clearance items (unless defective upon arrival).
Return Shipping Costs
- Customers are responsible for return shipping fees unless the item is defective or incorrect.
- If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.
Exchanges
- We only replace items if they are defective or damaged upon arrival.
- If you need an exchange, please contact us within 14 days of receipt.
- Exchange processing time may vary based on stock availability.
Damaged or Defective Items
- If you receive a damaged or defective item, email us at [email protected] within 48 hours of delivery with clear photos of the damage.
- We will offer a replacement or full refund based on your preference.
Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company as it may take some time for the refund to be posted.
- If after 10 business days you still have not received your refund, contact us at [email protected].
Contact Information
If you have any questions about our Refunds & Returns Policy, please reach out to us at:
Yoga Gem Bottle
204 1947 North East Rd Bldg Bremerton WA 98310
Email: [email protected]